FAQ

FAQ 2017-04-18T23:41:56+00:00

FREE SHIPPING ON ORDERS OVER $175 + Use code “dopesavings” at checkout

HOW TO PLACE AND ORDER:

  1. Search the items available through the Shop tab. Here, you will see the variety of cannabis products that we offer.

  2. Click the item of interest, and it will bring you to the product page. From here, select the desired quantity of the product, followed by Add To Cart.

  3. Once you’ve added all the desired products, review over your cart. Make sure that you have all the correct products with the desired quantity. At this stage, you can add any discount codes or credits that you might have.

  4. If this is your first time using WestCoastDope, you will be required to provide your shipping details and personal information on the left-hand side of the page. There is also an option to upload your ID, if you have not done so already. Please note that we must receive your ID and verify your account before processing your first order. If you have an account, please ensure that you are logged in and your address is correct.

  5. Select a shipping method.

  6. Note the payment information on the right-hand side of the page and select Place Order Now.

  7. Congratulations! You have completed your first order.​

WHAT IF MY ORDER IS INCORRECT:

While this is a very rare occurrence, there have been times where customers have received orders with missing or incorrect items.

In the case of missing items, please take a photo of all the items you did receive, and the Canada Post envelope, and e-mail it to us.

In the case of wrong items, please take a photo of all the items you did receive and e-mail it to us.

WHAT ARE THE RISKS PURCHASING MARIJUANA ONLINE:

Mail order marijuana has been around for 15 years and there are very few incidences of package “seizures” worth reporting. Canada Post and the RCMP do not work together in any way and they have no way of enforcing that packages indeed do not contain marijuana. To quote from a CBC news article: “And it can be difficult for police to seize illegal drugs in the mail system. The Canadian Association of Police Chiefs says the Canada Post Corporation Act prevents them from obtaining warrants to seize mail, except in rare cases where there’s a national security risk.”

IS THE PACKAGING DISCREET?:

Yes! Our flower comes in heat-sealed, smell-proof bags so you don’t have to worry about any scents leaking out. We also do not put our name on the package- the return address is simply an anonymous PO box. There is no mention of marijuana or anything like it on the package. It looks just like an ordinary package.

WHAT TO DO IF YOUR PACKAGE ISN’T DELIEVERED:

First off, we are not trying to rob you.

Once the package leaves our facilities, we have no control over it. In the event that your package is not delivered, for whatever reason, we must start an investigation with Canada Post before we can compensate you for the lost package. Unfortunately, we also have no control over how long their investigation takes. Please be patient with us. In order protect ourselves, we have to do the investigation through Canada Post before we can take any further action.

In order to avoid lost package situations, please consider the following before you place your order.

– Is your shipping address correct and complete? Have you included all additional information e.g: apartment or suite number?

– Signature vs. No Signature Option- We cannot do anything about lost packages if you choose the No Signature option. If you choose No Signature, you are allowing Canada Post to surrender the package without a person physically receiving it. This means that we have no way of investigating the package once it is surrendered. Please choose your shipping option carefully.

WHEN WILL MY ORDER BE SHIPPED:

As soon as we possibly can! Once you place an order, we are usually able to ship your package within 1-2 business days. However, please keep in mind that we do deal with a very high number of orders every day and sometimes it can take a bit longer for your package to ship. Please feel free to contact us if you would like an update on your order status but also keep in mind that we are not trying to rob you. 🙂 If it takes us a bit longer, it’s because we are working very hard to fulfill many other orders just like yours so your patience and understanding is greatly appreciated.

When your order ships out, you will receive an e-mail with your tracking number. Please add  to your safe sender list so that your tracking number gets to your inbox.

PROCESSING TIME POLICY:

While we try very hard to get your order out as fast as we can, it does take us some time to package your order and get it shipped out. That is why we ship orders out 1-2 business days after receiving payment. This turnaround time also applies to Priority shipping orders. You will receive an e-mail with your tracking number on the day that your order ships. If we do not ship your order within our guaranteed time period, we will credit you back the cost you paid for shipping. If you did not pay shipping, your credit will be the equivalent of the Express shipping cost.

REFUND POLICY:

Generally speaking, we do not offer refunds in most scenarios. However, we are very reasonable and will always work with you to find a solution that we can both be happy with. Any refunds would be issued on a case-by-case basis and please keep in mind that we are not trying to rob you. All we want is to protect our business and ensure customer satisfaction.

If you are unsatisfied with your product, please contact our sales team. We will need you to send your product back so if you try it and you don’t like it, don’t consume any more of it. To reimburse you for the product, we need to get product back. If your product is defective or incorrect, please take a photo of it and e-mail it to us and we will take it from there.

Please note that all refunds by Interac e-Transfer will take up to 3-5 days to process.